Policies & Course Information

Enrollment Policy

Enrollment in Frontline Focus courses is completed on a first-come, first-served basis. A registration form and any required deposit or payment must be received to secure a seat in class. Enrollment is not guaranteed until confirmation has been provided by Frontline Focus.

Class sizes may be limited to ensure an optimal instructor-to-student ratio and hands-on learning experience.

Payment Policy

Payment requirements vary by course and will be outlined during registration.

Full payment may be required for certain courses at the time of registration.
Longer programs, including EMT courses, may require a non-refundable deposit to reserve a seat.
Remaining balances must be paid by the published deadline prior to the course start date.
Failure to submit payment by the deadline may result in forfeiture of enrollment.

Cancellation & Refund Policy

Student Cancellations

Deposits for EMT and other long-term programs are non-refundable.
CPR, First Aid, and other short courses canceled at least 72 hours prior to class may receive a transfer to a future course or a refund at the discretion of Frontline Focus.
Cancellations within 72 hours of class or failure to attend may result in forfeiture of course fees.
Students who withdraw after a course has begun are not eligible for refunds.

Course Cancellations

Frontline Focus reserves the right to cancel, postpone, or reschedule courses due to low enrollment, instructor illness, weather, facility issues, or other unforeseen circumstances. Students will be offered enrollment in a future class or a full refund of tuition paid.

Attendance Policy

Students are expected to arrive on time and attend all scheduled class sessions.

Certain certification courses and state-approved programs have mandatory attendance requirements. Excessive absences, tardiness, or missed required content may result in dismissal from the course or inability to receive certification.

EMT students must meet all Virginia OEMS attendance requirements and successfully complete all required coursework, clinical experiences, and skills evaluations.

Certification Requirements

Successful completion of a course requires:

Attendance requirements to be met.
Participation in skills practice and evaluations.
Successful completion of written and practical examinations when applicable.
Completion of any required online assignments or prerequisite materials.

Completion of a course does not guarantee state certification, licensure, employment, or successful completion of National Registry examinations.

Student Conduct

Frontline Focus is committed to providing a safe, respectful, and professional learning environment.

Students are expected to:

Treat instructors, classmates, patients, and facilities with respect.
Maintain professional behavior.
Refrain from disruptive, threatening, or inappropriate conduct.
Follow all safety procedures and instructor directions.

Frontline Focus reserves the right to dismiss any student whose behavior compromises safety, disrupts learning, or violates these expectations. Dismissal for conduct reasons may occur without refund.

Medical & Physical Requirements

Many healthcare education courses involve physical activities including lifting, kneeling, performing CPR, patient movement, and other hands-on skills.

Students are responsible for determining their ability to safely participate. Reasonable accommodations may be provided when possible and should be discussed prior to the course.

Liability Waiver

Participation in healthcare training involves hands-on activities and simulated emergency scenarios. By enrolling, students acknowledge these risks and agree to participate at their own discretion.

Frontline Focus, its instructors, training sites, and affiliates are not responsible for injuries, personal property loss, or damages resulting from participation except where prohibited by law.

Photography & Media Release

Photographs or videos may occasionally be taken during classes, skills sessions, or graduation events for educational or promotional purposes.

Students who do not wish to appear in photographs or marketing materials should notify Frontline Focus in writing prior to the start of class.

Weather & Emergency Closures

Class cancellations due to inclement weather, emergencies, or unforeseen circumstances will be communicated as soon as possible through email, text message, social media, or the course communication platform.

Rescheduled dates will be provided when necessary.

Technology & Communication

Students are responsible for maintaining a valid email address and regularly checking course communications.

Many programs utilize online learning platforms, electronic assignments, and digital communication. Students are responsible for ensuring access to necessary technology.